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May see Atera and Splashtop installed at the same time.

Event logs

Event Log Event ID Provider Notes
System 11707 MsiInstaller MSI installation event
Security 4688 Security File transfers may be shown as 64 encoded data

There will also likely be EID 7045 Service installation event. Atera may also log in Application event logs under AlphaAgent or AteraAgent

Log files

Log Path Notes Timestamp
AgentPackageRunCommandInteractive\log.txt Logs remote interactive commands DD/MM/YYYY HH:MM:SS
AgentPackageInternalPooler\log.txt Interanl events and nothing interesting[2] DD/MM/YYYY HH:MM:SS

Install files

  • AteraSetupLog.txt
  • InstallUtil.logs
  • C:\Program Files\Atera Networks
  • C:\Program Files (x86)\Atera Networks


Registry key updated on install


Atera Account Information

If you have the Atera MSI, you can use a tool like ORCA to view the properties of the package and identify the Integrator Login ID (email account) This can also be identified by commandline logging during installation.